Unable to register/authorise agent

[elodesignco]

I’ve installed the agent and it’s running but I can’t register an agent.

Setup:

• macOS 12.3 (monterey)
• chrome Version 100.0.4896.127 (Official Build) (x86_64)

Steps to replicate:

• download agent (TestProject_Agent_3.5.0.pkg) and install
• open application
• click app icon in top menu bar and confirm “running” status
• go to TestProject
• register an agent

Expected result:
an agent is registered

Actual result:
Continually getting “agent not running” error and cannot proceed

Supporting information:

• have viewed the logs and there are no errors in them
• have confirmed (using logs) that the webserver is started on http://localhost:8585/
• browsed to localhost:8585/ and received:

TestProject Agent 3.5.0 (cd294d338) on Marks-Macbook.local (Mac OS X)
Installation path: /Applications/TestProject Agent.app/Contents/app
Data path: /Users/[computer user]/Library/Application Support/TestProject/Agent
IPs: 192.168.1.122
Registered: No
Authorized: No
Alias:

• have restarted, reinstalled, same outcome
• not running proxy or firewall
• have tried on 3 separate networks including 1 mobile network

[ran.ferdinaro]

Hi @elodesignco,
IS your mac SoC an M1 chip?
Also, please do the following to help us identify the issue:

1. Restart your Agent
2. Reproduce the issue you encountered
3. Send us the agent logs of today for analysis to support@testproject.io .

You can download the logs and upload them here as shown below:

[elodesignco]

The MAC is 2.4GHz 8-Core Intel Core i9. I’ve since learned that everything is installed properly and that the root issue is a CORS issue.

To get it to work I had to bypass the CORS issues, I need to launch Chrome from terminal using:
open -n -a /Applications/Google\ Chrome.app/Contents/MacOS/Google\ Chrome --args --user-data-dir="/tmp/chrome_dev_test" --disable-web-security

This is 100% less than ideal.

[elodesignco]

just wondering if anyone has this problem?

[shravani.ancha]

Hi @elodesignco
I’m also facing the same issue in windows. Can you please let me know how to resolve this issue?