I’ve installed the agent and it’s running but I can’t register an agent.
Setup:
- macOS 12.3 (monterey)
- chrome Version 100.0.4896.127 (Official Build) (x86_64)
Steps to replicate:
- download agent (TestProject_Agent_3.5.0.pkg) and install
- open application
- click app icon in top menu bar and confirm “running” status
- go to TestProject
- register an agent
Expected result:
an agent is registered
Actual result:
Continually getting “agent not running” error and cannot proceed
Supporting information:
- have viewed the logs and there are no errors in them
- have confirmed (using logs) that the webserver is started on http://localhost:8585/
- browsed to localhost:8585/ and received:
TestProject Agent 3.5.0 (cd294d338) on Marks-Macbook.local (Mac OS X)
Installation path: /Applications/TestProject Agent.app/Contents/app
Data path: /Users/[computer user]/Library/Application Support/TestProject/Agent
IPs: 192.168.1.122
Registered: No
Authorized: No
Alias:
- have restarted, reinstalled, same outcome
- not running proxy or firewall
- have tried on 3 separate networks including 1 mobile network