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iPhone don't appear on agent

Hi, after the last update, the iPhone doesn’t appear on agent.

Can you help me?

Hi @carmelo.gascon,

Did you try restarting the device and the agent?

Now it’s connected, after:

  • Closing the Agent
  • Closing iTunes
  • Open iTunes
  • Wait for the device appearing
  • Open the Agent



I don’t think it’s related to iTunes.
A simple restart to the device and agent should be enough.

If it will happen again, please let me know.

Kind regards,