Are you using the latest Agent?
Can you share the log files to our support team at email@example.com?
Can you please try the following and let me know if that solved your issue.
Please quit the TestProject Agent and then clean the these folders:
also delete the following file:
You can find them here:
Start menu, type
%appdata%\TestProject\Agent\ and hit enter.
Files Finder and choose
Go from the top menu, select
Go to Folder , and type:
Then start your agent again and let me know if that work