Help Bot is really not helping at all

Hi, The bot is like the end of the road. If after following all the steps if its still not working, and you still need some real human help, then there is no way to do so. But is not giving that option.

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It used to in the past.
Ay one time I did have a conversation with a real person.
It seems they removed that option.
Seems strange. Too much of a time constraint on the people answering those calls?

for past 1 week i am not able to work with the local agent as it never getting started on my macbook. It says, can not connect to the testproject server. Now when i am trying to contact, the bot keeps up popping all sorts of suggestions and never let me connect to anyone. Seems like after acquisition, they are no mood to have this free version.