Getting started - error with test recorder "Failed to create driver session"

dennis.tng · December 18, 2020, 1:36am

Hi folks,

New user here. I’m having trouble starting the test recorder.

After I hit the Record button (top left), a new window pops up briefly and very quickly closes again.
Then an error shows up in the Editor tab stating “Error Failed to create driver session. Please try again, and contact support if the problem persist.”

I’m using Chrome Version 73.0.3683.75 (Official Build) (64-bit). I’m in a big organisation where our browser settings are managed and locked. I’ve ensured that browser allows pop ups for the site.

Any clues as to how to resolve the issue?

Regards,
D

meidan.nasi · December 18, 2020, 8:14am

Hello @dennis.tng, thanks for reaching out.

Currently, supported Chrome versions are Chrome 77+ (77 and above).

here you can find all currently supported browsers and operating systems:

https://docs.testproject.io/releases/v0.65

julius.peter1000 · February 1, 2021, 11:13am

I’m getting the same error with Chrome Version 88.0.4324.96 on Ubuntu V20. Any idea on how to resolve?

Regards
JP

artem.kuznetsov · February 1, 2021, 2:08pm

Hello @julius.peter1000

We fixed the issue,
please check if it works for you now

julius.peter1000 · February 1, 2021, 2:39pm

Thanks - does work now!

jasdeepkaur0809 · February 1, 2021, 5:17pm

I am facing the same issue with chrome version 88.0.4324.104 (Official Build) (64-bit)

marat · February 1, 2021, 5:50pm

Hello @jasdeepkaur0809

The problem above was with a Linux driver that we’ve fixed.
Kindly send us your Agent logs in the Intercom chat for analysis.

Thank you.

jasdeepkaur0809 · February 2, 2021, 5:23pm

Hello

There was some kind of confusion but now it has been solved.

Thank you.

norman.pernia · March 2, 2021, 4:27pm

Hi,

I’m, encountering the same error using Google Chrome Version 88.0.4324.192 on my Mac. Please help.

Thanks!

ran.tzur · March 2, 2021, 4:28pm

Hello @norman.pernia
Are you getting that message when opening the recorder?

norman.pernia · March 2, 2021, 4:38pm

Yes. When I select Record then click Create when creating a new test.

ran.tzur · March 2, 2021, 4:44pm

Please send your agent logs to support@testproject.io
This how you can download the agent logs from TestProject:

norman.pernia · March 2, 2021, 4:52pm

sent via email and via ticket. I can’t upload the zip file on the ticket so I sent it as well via email.