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Error display device screen fail

Hi everyone,

I am new to testproject. I have finished setup for iOS testing and try to connect to my real device and got the error like screenshot below

Does anyone has the same issue like me? and do you have solution for this issue?

more info: my device is iphone X with iOS 14.0.1 and my Testproject agent version is

Thank you for your time reading my topic.

Hello @ntd6586
Please make sure your device is provisioned like showed here:

Hello @ran.tzur, i think my device is provisioned properly cause i can see it from the list here: