TestProject Forum

Device not connected not detected

I am trying to connect my xiaomi Redmi note 9 pro phone with android 9 version but is unable to see the phone in devices i am able to see it on vysor dextop app but not on TestProject.
I have allowed following settings

  1. USB debugging {Enabled}
  2. USB debugging(Security settings) {Enabled}
  3. Install via USB {Enabled}

Could any one suggest what to do it would be more helpful for me.

Hello @chin2piks
Can you please send your agent logs to support@testproject.io

This how you can download the agent logs from TestProject:

java.util.concurrent.TimeoutException: null
at java.base/java.util.concurrent.FutureTask.get(FutureTask.java:204)
at io.testproject.agent.a.a.b.c.a(TestProjectAgent:66)
at io.testproject.agent.a.a.c.a.c(TestProjectAgent:2054)
at io.testproject.agent.a.a.c.a.a(TestProjectAgent:54)
at io.testproject.agent.managers.e.a.a(TestProjectAgent:79)
at io.testproject.agent.managers.e.l.i(TestProjectAgent:546)
at io.testproject.agent.managers.e.l.b(TestProjectAgent:128)
at io.testproject.agent.e.a.g.execute(TestProjectAgent:1117)
at org.squirrelframework.foundation.fsm.impl.AbstractExecutionService$ActionContext.run(AbstractExecutionService.java:307)
at org.squirrelframework.foundation.fsm.impl.AbstractExecutionService.doExecute(AbstractExecutionService.java:81)
at org.squirrelframework.foundation.fsm.impl.AbstractExecutionService.executeActions(AbstractExecutionService.java:132)
at org.squirrelframework.foundation.fsm.impl.AbstractExecutionService.execute(AbstractExecutionService.java:140)
at org.squirrelframework.foundation.fsm.impl.AbstractStateMachine.processEvent(AbstractStateMachine.java:165)
at org.squirrelframework.foundation.fsm.impl.AbstractStateMachine.processEvents(AbstractStateMachine.java:215)
at org.squirrelframework.foundation.fsm.impl.AbstractStateMachine.internalFire(AbstractStateMachine.java:248)
at org.squirrelframework.foundation.fsm.impl.AbstractStateMachine.fire(AbstractStateMachine.java:268)
at org.squirrelframework.foundation.fsm.impl.AbstractStateMachine.fire(AbstractStateMachine.java:279)
at org.squirrelframework.foundation.fsm.impl.AbstractUntypedStateMachine.fire(AbstractUntypedStateMachine.java:26)
at io.testproject.agent.e.e.h(TestProjectAgent:532)
at io.testproject.agent.e.e.call(TestProjectAgent:19)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:830)
2021-02-04 17:22:22.853 INFO 1436 state-machine i.t.a.a.a.c.a Using a user managed ADB that operates on port 5037
2021-02-04 17:22:27.650 INFO 1436 state-machine i.t.a.a.a.c.a Creating new ADB bridge…
2021-02-04 17:22:50.649 ERROR 1436 state-machine i.t.a.m.e.a Failed to initialize ADB!
io.testproject.agent.a.a.a.a: Connecting to ADB has timed out after 3 attempts!
at io.testproject.agent.a.a.c.a.a(TestProjectAgent:1385)
at io.testproject.agent.managers.e.a.a(TestProjectAgent:80)
at io.testproject.agent.managers.e.l.i(TestProjectAgent:546)
at io.testproject.agent.managers.e.l.b(TestProjectAgent:128)
at io.testproject.agent.e.a.g.execute(TestProjectAgent:1117)
at org.squirrelframework.foundation.fsm.impl.AbstractExecutionService$ActionContext.run(AbstractExecutionService.java:307)
at org.squirrelframework.foundation.fsm.impl.AbstractExecutionService.doExecute(AbstractExecutionService.java:81)
at org.squirrelframework.foundation.fsm.impl.AbstractExecutionService.executeActions(AbstractExecutionService.java:132)
at org.squirrelframework.foundation.fsm.impl.AbstractExecutionService.execute(AbstractExecutionService.java:140)
at org.squirrelframework.foundation.fsm.impl.AbstractStateMachine.processEvent(AbstractStateMachine.java:165)
at org.squirrelframework.foundation.fsm.impl.AbstractStateMachine.processEvents(AbstractStateMachine.java:215)
at org.squirrelframework.foundation.fsm.impl.AbstractStateMachine.internalFire(AbstractStateMachine.java:248)
at org.squirrelframework.foundation.fsm.impl.AbstractStateMachine.fire(AbstractStateMachine.java:268)
at org.squirrelframework.foundation.fsm.impl.AbstractStateMachine.fire(AbstractStateMachine.java:279)
at org.squirrelframework.foundation.fsm.impl.AbstractUntypedStateMachine.fire(AbstractUntypedStateMachine.java:26)
at io.testproject.agent.e.e.h(TestProjectAgent:532)
at io.testproject.agent.e.e.call(TestProjectAgent:19)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:830)

A lot more is available is this enough or need to send the whole. I thought from exception might be enough.

Hi Ma’am,
Greetings of the day!!

As per your request given below are the logs of TestProject . Hope you will suggest me any changes soon.
Also I would like to know more about your Enterprise version if any.
Looking forward to hear it from you.
Thanks & Regards,
Chetan

(Attachment logs.zip is missing)