BrowserStack Error

Good morning.

I am having this error, when I try to run my mobile tests using the browserstack devices:
Screenshot_3

Here is some info that can help:
I Got my user name and key from browser stack from the browser stack settings > summary.
I have an email account for test project and the browser stack account is from another email.
On the browser stack settings, I dont have an “Automate” section, like I see in tutorial videos.

Can you help?

Thank you.