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App stuck at downloading app data after logging in

I’m using a free trail account on Saucelabs trying to run android automation on cloud emulator. I’m running my test in a tunnel using Sauce Connect, which is successfully established.

However, every time after logging in on my app, it will stuck on the 1st screen of the app which is downloading the app data.

I’m using Appium, and tried both “fullReset” and “noReset”:
capabilities.setCapability(MobileCapabilityType.FULL_RESET, true);
capabilities.setCapability(MobileCapabilityType.NO_RESET, false);

but it didn’t solve the problem.

This is a stable app which runs good on my local.

Doesn’t anyone know how to resolve this issue?

Did you try to use TestProject recorder with your mobile app? then running it on sacuelabs as recorded test? it can save you some time and efforts…