We had a meeting today, we looked over the logs you sent us and the logs from today.
I couldn’t detect any critical issue with the Agent, I’ll try to clarify with more details below.
In my opinion, the issue seems to be related to the device or an application installed on the device.
In both the logs from last week and today we are seeing multiple connect/disconnect events from your device that happen in a very short amount of time for a period of 10-20 seconds.
This alone indicates on a very unstable connection.
- Could it be that the cable the device is connected with causes this?
something must be causing the device to show this behavior.
As you have told me, a different device worked on that machine with no issues so I can only assume that the issue you are facing now is related to this specific device and not the Agent itself.
Please try to work around this issue, there are many things you can try -
- Changing the cable connecting the device.
- Restarting the device.
- Factory resetting the device.
Please update me if you have any new information that might help us continue with the investigation.