agent not registering

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agent not registering
« on: November 13, 2018, 11:47:58 am »
"Unable to complete TestProject Agent registration process" while registering agent even after agent was downloaded properly.

Re: agent not registering
« Reply #1 on: November 13, 2018, 12:48:42 pm »
Hi Neha,

Are you using a proxy or VPN to access the internet?

If there is a proxy that needs to be configured, there is a file named agent-configuration.json in %USERPROFILE%\AppData\Roaming\TestProject\Agent\ where you can provide the proxy details and set enableProxy to true

e.g.
{ "bindIp": "0.0.0.0", "bindPort": 8585, "bindSecurePort": 8443, "enableProxy": true, "httpProxyHost": "127.0.0.1", "httpProxyPort": 8888, "httpsProxyHost": "127.0.0.1", "httpsProxyPort": 8888 }

Can you please collect Agent logs and attach here? They are located in:
%USERPROFILE%\AppData\Roaming\TestProject\Agent\logs


Would you like to schedule an online support session with our support team to help you resolve the issue?

 

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