Agents is frozen on starting development session phase

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Agents is frozen on starting development session phase
« on: August 03, 2018, 17:31:48 pm »
I started agent. The status is Idle. Device also connected and agent see it.
When I try run test via runner I see following message: "DEBUG io.testproject.java.sdk.v2.Runner - Starting development session..."
And nothing happened. Looks like the session is frozen. No errors, no stops.
What is the reason of this behavior?

Re: Agents is frozen on starting development session phase
« Reply #1 on: August 03, 2018, 17:42:08 pm »
Please disconnect / connect your device and restart the Agent.
If it doesn't help, please upload and provide your Agent logs.

Re: Agents is frozen on starting development session phase
« Reply #2 on: August 03, 2018, 17:45:41 pm »
I tried to do all of this actions. Nothing changed. Where is exist Agent Logs?


Re: Agents is frozen on starting development session phase
« Reply #4 on: August 03, 2018, 18:40:48 pm »
There are lots of messages in your logs saying that connectivity with the device has been lost.
Please reboot your device and switch to a different USB cable / USB port.
Please remove any security restrictions such as PIN/Pattern lock as the device can't be unlocked to start the development session.
As well, there is a new Agent version available, please download and install it from the TestProject website.

 

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