Android Device not detected

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Android Device not detected
« on: July 29, 2018, 12:27:11 pm »
"I'm stuck on the creating new test in which my device is not detected even though my phone is in developer mode  or debugging mode is enabled. I tried it in both Google Chrome and Safari (MacOS desktop) but the same thing happened. Anyone can help me with this issue?

Thanks!

Re: Android Device not detected
« Reply #1 on: July 29, 2018, 16:17:33 pm »
Hello,
In order to run tests on your device an agent must be installed and registered.
Did you downloaded and registered TestProject Agent for your operating system? (located under "Agents" tab)
After agent registration, connect your device to your pc and a pop up should appear on your device asking
if device should be trusted. click "trust this computer" and your device should be detected afterwards.
After doing those steps please upload a screenshot of the agent's tab if your device is still not being detected.
« Last Edit: July 29, 2018, 16:52:41 pm by ranw »

Re: Android Device not detected
« Reply #2 on: July 30, 2018, 15:35:26 pm »
Yes I have installed an agent and registered. I connected the device but no popup appeared. Actually I'm on MacOS using Android Devices which still has issues. I believed that popup "Trust this computer" will only appear if I'm using an apple devices connected to my Mac.  Here's the screenshot https://ibb.co/ipwYb8

Re: Android Device not detected
« Reply #3 on: July 30, 2018, 16:51:25 pm »
Hello,

Could you please post a screenshot of your USB devices?
Open "System Information" application, expand Hardware -> USB

Thanks.

Re: Android Device not detected
« Reply #4 on: July 30, 2018, 17:32:27 pm »
Here's the screenshot of my device hardware.  https://ibb.co/hQCLOo

Re: Android Device not detected
« Reply #5 on: July 30, 2018, 18:00:37 pm »
Screenshot of my hardware information. https://ibb.co/fYJ8b8
Still my android device is not detected. Please check the screenshot.

Re: Android Device not detected
« Reply #6 on: July 30, 2018, 20:24:45 pm »
Unfortunately, if your Mac fails to detect the device attached, TestProject won't be able to communicate with it either.
You can try switching to another USB port or using a different cable.

Re: Android Device not detected
« Reply #7 on: July 31, 2018, 01:25:51 am »
Okay, I'll buy different data cable. I hope it will work. Thanks!

Re: Android Device not detected
« Reply #8 on: July 31, 2018, 17:55:48 pm »
I solved this issue by using new data cord. 

 

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