TestProject Forum

TestProject Platform => TestProject SDK => Topic started by: Ybarakhtyan on August 03, 2018, 17:31:48 pm

Title: Agents is frozen on starting development session phase
Post by: Ybarakhtyan on August 03, 2018, 17:31:48 pm
I started agent. The status is Idle. Device also connected and agent see it.
When I try run test via runner I see following message: "DEBUG io.testproject.java.sdk.v2.Runner - Starting development session..."
And nothing happened. Looks like the session is frozen. No errors, no stops.
What is the reason of this behavior?
Title: Re: Agents is frozen on starting development session phase
Post by: Marat Strelets on August 03, 2018, 17:42:08 pm
Please disconnect / connect your device and restart the Agent.
If it doesn't help, please upload and provide your Agent logs.
Title: Re: Agents is frozen on starting development session phase
Post by: Ybarakhtyan on August 03, 2018, 17:45:41 pm
I tried to do all of this actions. Nothing changed. Where is exist Agent Logs?
Title: Re: Agents is frozen on starting development session phase
Post by: Ybarakhtyan on August 03, 2018, 18:17:51 pm
https://drive.google.com/open?id=14S813_Eqo_if43VECUKQewq8UPUG3eDB
https://drive.google.com/open?id=16pGT5PA52BzaHu-cP5ixho4qr-x6LI8K
https://drive.google.com/open?id=1TnfWog9F1mctScEblplnng30Rj7UBjW0
Title: Re: Agents is frozen on starting development session phase
Post by: Marat Strelets on August 03, 2018, 18:40:48 pm
There are lots of messages in your logs saying that connectivity with the device has been lost.
Please reboot your device and switch to a different USB cable / USB port.
Please remove any security restrictions such as PIN/Pattern lock as the device can't be unlocked to start the development session.
As well, there is a new Agent version available, please download and install it from the TestProject website.